Terms Of Service
Last Updated: August 2024
THIS AGREEMENT CONTAINS A MANDATORY ARBITRATION CLAUSE AND A CLASS ACTION WAIVER THAT WAIVES YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION. YOU MUST REVIEW THIS DOCUMENT IN ITS ENTIRETY, INCLUDING THE DISPUTE RESOLUTION SECTION BELOW, BEFORE USING THE PLATFORM.
These Terms of Service govern your subscription to and use of the Platform and services provided by Remote Cleaning Academy (“RCA”) and HighLevel Inc. (“HighLevel”). By completing the registration process, creating an account, or accessing or using any part of the Platform and/or services, you represent that: (1) you have read, understand, and agree to be bound by these Terms of Service, (2) you are of legal age to form a binding contract with RCA and HighLevel, (3) the information you provided during registration is true, accurate, and complete, and (4) you have the authority to enter into these Terms of Service either personally or on behalf of the business entity you represent, and to bind that business entity to this Agreement.
Once accepted, these Terms of Service, in combination with RCA’s Privacy Policy, Data Processing Agreement, and Affiliate Agreement (wherever applicable), become a binding legal commitment between you and RCA, as well as HighLevel and its respective officers, directors, business affiliates, successors, and assigns (collectively “HighLevel,” “we,” or “us”).
1. Acceptance of Changes to Terms
RCA reserves the right to make changes to these Terms at any time. All changes become effective immediately upon posting. Your continued use of the Platform after the posting of any revised Terms constitutes your acceptance and agreement to be bound by the updated Terms.
2. Use of Platform
You agree to use RCA and HighLevel’s Platform solely for lawful purposes and in compliance with these Terms. You represent and warrant that you and your customers will not use the Platform in any way that violates any applicable law or regulation, or engage in any prohibited uses outlined herein. You are fully responsible for all content you provide to the Platform, as well as the actions of your employees, agents, and customers. RCA and HighLevel assume no responsibility for your compliance with any laws, including data privacy or HIPAA.
2.1 Restrictions on Use
You must be at least 18 years old to use the Platform. RCA prohibits access to competitors of HighLevel or any individuals intending to reverse-engineer or compete with the Platform. If you are an employee, partner, or director of any competitor, you are prohibited from using the Platform.
2.2 Ownership of Platform Account
You are solely responsible for providing complete and accurate information during registration. If you are acting on behalf of a business entity, that entity is the owner of the Platform account. RCA may suspend or terminate access to the Platform if disputes arise over account ownership.
2.3 Prohibited Uses
You represent that you and your customers will not:
(i) Misuse the Platform to engage in illegal activity,
(ii) Attempt to reverse-engineer, decompile, or hack into the Platform,
(iii) Engage in deceptive, fraudulent, or otherwise unethical practices using the Platform,
(iv) Violate any data privacy laws, including but not limited to HIPAA, PCI, or GDPR.
2.4 Privacy and Data Security
RCA and HighLevel take privacy seriously, but you are responsible for ensuring compliance with your own data privacy policies and obtaining customer consent where required. RCA is not liable for any misuse or breaches of customer data related to your use of the Platform. Data privacy inquiries should be directed to HighLevel or the relevant authorities.
3. Payment and Subscription Terms
You agree to pay all fees associated with your subscription to the Platform. Fees are non-refundable unless otherwise stated. RCA reserves the right to adjust fees, and any changes to fees will be communicated to you in advance. Your use of the Platform may be suspended or terminated if you fail to meet payment obligations.
3.1 Communication Surcharges
You may incur additional fees for communications services, including SMS and email. RCA and HighLevel are not responsible for ensuring that your use of these features complies with applicable laws, including TCPA or CAN-SPAM.
4. Liability Limitations and Indemnification
RCA provides the Platform “as-is” and makes no guarantees regarding the functionality, results, or uptime of the Platform. RCA and HighLevel are not liable for any direct or indirect damages, losses, or interruptions resulting from your use of the Platform. You agree to indemnify and hold RCA and HighLevel harmless from any claims, liabilities, or damages arising from your use of the Platform, including but not limited to disputes with your customers or violations of law.
4.1 Assistant AI (for Reseller Use)
If you utilize our Voice AI services, which are powered in part by GoHighLevel's infrastructure, you acknowledge and agree to the following terms:
Assistant AI is an experimental feature and may not perform as expected in all scenarios.
You must not rely solely on Assistant AI for decisions that carry legal, financial, or operational impact without human oversight and review.
It is your responsibility to ensure that all users of Assistant AI, including your end clients and their contacts, have provided necessary and lawful consent for call recordings or voice interactions, including compliance with all applicable regulations (e.g., one-party or two-party consent laws).
We do not guarantee the accuracy, performance, or legal validity of any outputs or actions generated by Assistant AI.
Interaction data with the Assistant AI may be used internally to enhance system performance and service quality, in accordance with our privacy policy.
You agree to indemnify and hold us, Remote Cleaning Academy LLC (the reseller), and our technology partners harmless from any claims, liabilities, or losses arising from misuse or unauthorized use of Assistant AI features.
5. Termination and Suspension
RCA reserves the right to suspend or terminate your access to the Platform at any time for any reason, including breach of these Terms or failure to meet payment obligations. Upon termination, all rights to use the Platform cease immediately.
6. Governing Law and Arbitration
These Terms are governed by the laws of the state of [State]. Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the American Arbitration Association’s Commercial Arbitration Rules. All claims must be brought individually; class actions are prohibited.
7. Entire Agreement
These Terms constitute the entire agreement between you and RCA, superseding any prior agreements. Any modifications must be made in writing and agreed upon by both parties.
By using the Platform, you agree to these Terms of Service. If you do not agree, please discontinue use of the Platform immediately.
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